What to do when a crisis hits – top 5 tips
It is often said that the key issue to successful crisis management is recognising that you are in a crisis in the first place. Recent new stories on allegations, very…
How effective are ‘big business’ apologies?
In the wake of a big reputational crisis, consumers, politicians and others often look to national and multinational corporations for apologies and explanations as to why things went wrong. Big…